The problems that led to today’s move allegedly began in 2016, when the state approved Charter’s merger with. Charter is a communications hub for two million state residents, delivering digital cable TV, Internet services and phone service to customers. In its complaints, the commission said Charter missed deadlines for improving Internet speeds and has not delivered on promises it would get high-speed Internet service to rural communities, which the commission views as its most serious failing. Charter countered by claiming broadband service has been provided to 86,000 homes and businesses.